Order Cancellation Policy
The following is a summary of the cancellation provisions contained in Section 9 of the Standard Terms and Conditions of Sale, available at Standard Terms & Conditions of Sale — Springfield Tool & Die, and is provided for convenience only. This summary does not modify, replace, or supersede the Standard Terms and Conditions of Sale in any respect. In the event of any conflict or inconsistency between this summary and the Standard Terms and Conditions of Sale, the Standard Terms and Conditions of Sale shall control. This summary is not a substitute for reviewing the full Standard Terms and Conditions, which govern exclusively.
ORDER CANCELLATION TIMEFRAMES & FEES
Within 2 Business Days of Order Acknowledgment
No Fee if not an Expedite order
If an Expedite order, schedule below applies immediately
After 2 Business Days from Order Acknowledgment - Before Material Purchase/Work Begins
Fee: 20% of total order value
After Material Purchase - Before Work Begins
Fee: 50% of total order value PLUS 100% of cost of material and purchased items
After Work Commences
Fee: 100% of order value
EXPEDITE ORDER CANCELLATIONS
Orders designated as "EXPEDITE" or requiring overtime/weekend work:
Additional fee: 25% surcharge on applicable cancellation fee
PARTIAL CANCELLATIONS
For multi-line orders where only some components are cancelled:
Cancellation fees apply proportionally to cancelled portions per the same criteria above
Remaining work may be subject to revised pricing due to reduced quantity economics
Setup costs will be redistributed across remaining parts
CANCELLATION PROCESS
Written Notice Required: Email or written notification to sales@springfieldtoolanddie.com
Acknowledgment: We will confirm cancellation and provide fee calculation within 48 hours
Final Invoice: Cancellation fees will be invoiced separately and are due within 15 days
